Complaint Resolution

At KeyInvest we value our customers. We will always aim to be fair and responsive. If you have a complaint, you have the right to expect that we will handle it in a friendly and professional way.

When we receive a complaint, we look on it as valuable feedback that may help us to improve the services we offer and to ensure your needs are met in a satisfactory and appropriate manner.

KeyInvest has established a complaints resolution process to deal with and resolve complaints. If you wish to make a complaint you should:

visit KeyInvest at Level 5, 49 Gawler Place, Adelaide;

  • call KeyInvest on 1300 658 904;
  • send an email to info@keyinvest.com.au;
  • send a letter to KeyInvest via post or fax or
  • visit KeyInvest at Level 5, 49 Gawler Place, Adelaide;

Financial Services

KeyInvest aims to resolve all Financial Services complaints within five working days. However, the whole process could take up to 30 calendar days, depending on the issue. If you are not satisfied with the steps taken by KeyInvest to resolve a complaint, or with the result of KeyInvest’s investigation, you are able refer your complaint to:

Australian Financial Complaints Authority (AFCA)

GPO Box 3
MELBOURNE VIC 3001
Toll Free:           1800 931 678
Facsimile:          (03) 9613 6399
Email:                 info@afca.org.au
Web:                  www.afca.org.au

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